Shipping and payment methods
Shipping and payment
To make your shopping experience in our store as easy and secure as possible, we offer the following payment and shipping methods.
Payment methods
PayPal : Pay securely, conveniently and quickly with your PayPal account.
(PayPal Plus) Credit card/direct debit: You can also pay by credit card/direct debit without having a PayPal account. Please note that you will only be redirected to enter your credit card/direct debit details once you have clicked "I'm ordering and paying" during checkout.
Invoice : You pay easily and conveniently by invoice, with a payment term of 15 days.
Prepayment : You transfer the amount from your current account. Your order will be shipped as soon as we receive your payment. Please include your order number in the payment reference.
Our bank details :
Bank: Stadtsparkasse Solingen (Germany)
Account holder: Excellent GmbH
Purpose: Your order number
Account No.: 5374 2802 5806 1477
Bank code: 34250000
IBAN: DE38342500000001208255
SWIFT-BIC: SOLSDE33XXX
Pickup: You can pick up your order directly from our office at Hildener Str. 27 in 42697 Solingen (near Düsseldorf, North Rhine-Westphalia) by appointment. Please note that we only accept cash payments on-site. To schedule an appointment, please contact us (email, contact form, or phone).
Shipping methods
Shipping within Germany : 3.90 € (DPD/DHL)
International shipping to the EU and rest of the world : 7.90 € (DPD/DHL) may vary depending on the country
All orders are shipped Monday through Friday. Orders received before 12:00 PM are usually shipped the same day. Furthermore, shipping within Germany is free for orders over €50. Please note that in the event of a cancellation, you will be responsible for the return shipping costs. Further information can be found in our cancellation policy.
Further questions
If you have any further questions about shipping or payment methods, please feel free to contact our support.
Delivery time
Please note that all orders will only be shipped after payment has been received. Once your order has been shipped, you will receive a shipping confirmation from us via email. Delivery within Germany is 1-3 business days.